Purpose pillars
Digital society
Connecting people and things, and digitalising critical sectors
Digitalising business | Providing products and services to support enterprises, particularly small and medium-sized enterprises (SMEs) |
Digitalising critical sectors | Supporting the digitalisation of education, healthcare and agriculture with specific products and services |
Digitalising government | Using our technology to amplify productivity and efficiencies, and enable better connectivity with citizens |
Inclusion for all
Ensuring everyone has access to the benefits of a digital society
Access for all | Finding new ways to extend our network and make connectivity more accessible to everyone |
Propositions for equality | Providing relevant products and services to address societal challenges such as gender equality and financial inclusion |
Workplace equality | Developing a diverse and inclusive workforce that reflects the customers and societies we serve |
Planet
Reducing our environmental impact and helping society decarbonise
Responding to climate change | Working to reduce our environmental impact and transition to a low-carbon future |
Decreasing scope 1 & 2 emissions | Pursuing energy efficiency measures and sourcing renewable energy to reduce our greenhouse gas emissions |
Managing scope 3 emissions | Influencing our supply chain to reduce our indirect emissions |
Driving circularity | Driving action to reduce waste and progressing against our target to reduce consumption and reuse, resell and recycle |
Supporting biodiversity | Understanding and managing our impact on biodiversity |
Social Contract
Overview
To achieve our purpose, we aim to strengthen our reputation by safeguarding the trust of our stakeholders and ensuring that digital connectivity delivers on its full potential for responsible leadership and innovation. Our Social Contract is a pact to activate and accelerate our purpose initiatives to help strengthen trust across all stakeholder groups and maintain positive relationships. Our Social Contract is built on three core principles.
Trust
Building trust with our customers through simplified and transparent pricing, customer-orientated solutions and reducing our environmental impact
Fairness
Ensuring fairness and promoting digital inclusivity through enhanced access to digital products, services and infrastructure
Leadership
Demonstrating responsible leadership through innovation in IoT and mobile financial services, leadership in convergence and solutions that benefit society
Responsible business practices
Protecting data
Customers trust us with their data and maintaining this trust is critical
Data privacy
Respecting our customers' privacy preferences and helping improve society by using data responsibly
Cyber security
Prioritising cyber and information security across everything we do
Protecting people
Health and safety
Creating a safe working environment for everyone working for and on behalf of Vodacom
Masts, mobile phones and health
Operating our networks within national regulations
Humans right
Contributing to the protection and promotion of human rights and freedoms
Responsible supply chain
Managing relationships with our direct suppliers and evaluating their commitments to diversity, inclusion and the environment
Business integrity
Ensuring that our business operates ethically, lawfully and with integrity wherever we operate
Tax and economic contribution
Contributing to the economies of the countries in which we operate as a major investor, taxpayer and employer
Anti-bribery and corruption
Holding a zero-tolerance policy on bribery, corruption and fraud