We are expanding and upgrading our network infrastructure to deliver fast, reliable and secure connectivity, improving performance and extending 4G and 5G coverage to underserved communities.

We continue to invest in rural connectivity through mobile and fibre networks, while exploring innovative solutions such as satellite partnerships to reach areas where traditional infrastructure is not viable. Infrastructure sharing and strategic investments further support cost efficient rollout and improved network resilience.

We expand access to affordable smartphones through low-cost sourcing, local assembly, open-market investment and scaled device financing

• Providing targeted subsidies, discounts and promotional offers on entry-level 4G smartphones and smart feature phones for low-income customers
• Expanding access through open market retail channels, including unlocked devices beyond operator ecosystems
• Delivering device financing across operating markets to improve affordability at scale
• Enabling flexible payment options, including monthly, weekly and daily instalments for customers without traditional credit histories
• Supporting extended repayment periods, including contracts of up to 48 months, to make higher-value devices more affordable over time

Vodacom works to address the digital gap by reducing data costs, expanding access to free online platforms, and advancing digital inclusion for women and underserved communities. This includes improving bundle value and offering personalised pricing to support youth and low income households, providing zero rated access to essential digital services, and scaling mobile enabled programmes that drive financial inclusion, education, healthcare access and skills development, with targeted support for women.

Vodacom continues to empower communities to thrive in the digital economy. Our financial services empower millions across Africa to participate in the formal economy by providing accessible, reliable, and innovative digital financial platforms. M-Pesa, VodaPay, and Vodafone Cash reflect our commitment to financial inclusion, offering a comprehensive range of financial services tailored to meet the needs of key business and consumer sectors. This contributes to unlocking growth and economic empowerment opportunities.

Vodacom is committed to supporting entrepreneurs, start-ups, small enterprises and our SME suppliers by offering tailored connectivity solutions, digital platforms, financial services and training. By equipping them with the necessary tools, we enhance their digital capabilities and ensure they are well positioned to thrive in the modern economy.

Vodacom accelerates digital transformation in enterprises and public institutions through secure, scalable solutions that improve efficiency and expand digital inclusion.

Our platforms streamline service delivery, enhance citizen engagement and modernise administration, while enabling real time workforce coordination and operational insight. Connectivity, public Wi Fi and smart solutions extend access across enterprises and communities, with IoT-driven capabilities optimising asset management, energy use and overall performance.

Digitalising healthcare

Vodacom supports the transformation of healthcare systems through IoT-enabled stock monitoring, mobile diagnostics and cloud-based hospital management systems, improving efficiency and patient outcomes.

Our solutions modernise hospitals and public healthcare systems, streamline patient care and administration, and enable real-time insights across diagnostics, vaccine tracking and medicine stock visibility. This supports faster, data driven interventions while improving access to emergency transport and maternal care services in underserved communities.

Digitalising agriculture

Our fintech platforms enable access to mobile payments, credit, vouchers and insurance, strengthening resilience and participation in agricultural markets. Cloud and IoT solutions enhance productivity through real-time monitoring, automation and data-driven decision-making, while targeted training initiatives build the digital skills needed to adopt smart agriculture technologies.

We promote equitable development and participation by improving accessibility across our products, services and customer channels, enabling people with disabilities to participate more fully in the digital economy.

Our approach focuses on removing barriers through assistive technologies, accessible customer services and digital literacy programmes. We provide specialised support for customers who are deaf, hard of hearing, speech impaired, blind or visually impaired, supported by accessible service solutions and information resources.

Accessibility is embedded across our retail, product and digital experiences, including accessible devices, improved in store navigation and inclusive digital platforms.

We also advance inclusion through partnerships and targeted initiatives that expand access to digital skills and financial inclusion opportunities.

We work with various partners to leverage digital technology to help fight the scourge of gender-based violence (GBV). We support efforts to prevent GBV through digital tools, awareness campaigns, and funding initiatives that drive education and intervention. We provide direct assistance to survivors of GBV through digital literacy, psychosocial support, shelter initiatives and rehabilitation programmes.

Vodacom maintains a gender balanced and inclusive culture that supports equal opportunity and ensures accessibility for employees with disabilities. We uphold a zero tolerance approach to harassment, discrimination and abuse.

Employee networks and targeted programmes reinforce an inclusive workplace, including flexible working, parental leave, and allyship initiatives.

We promote a non discriminatory work environment based on the principles of equality, ensuring employees are treated fairly and protected from victimisation.

We strengthen workforce capability through ongoing engagement on race, ethnicity and cultural heritage, supported by responsible data practices that inform our diversity and inclusion approach.

We focus on developing diverse talent for the future and building future skills. Our transformation into a new-generation connectivity and digital-services provider requires new skills and capabilities, such as software engineering, automation, and data analysis.

Our talent and succession pools for our most senior roles and female talent are reviewed and updated through an annual talent review and considered by the Board.

The Spirit of Vodacom outlines the beliefs we stand for and the key behaviours that help us realise our strategy and purpose. The Spirit of Vodacom underpins the successful and sustainable delivery of our objectives and empowers our people to grow and innovate to meet our customers’ needs.