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Definitions

2G   Second Generation
3G   Third Generation
AA   Affirmative Action
ACG   Authentication and Charging Gateway
ADSL   Asymmetric Digital Subscriber Line (ADSL)
Aids   Acquired immune deficiency syndrome
ARPU   Average Revenue Per User per month
ART   Antiretroviral Treatment
ASAFEC   Association pour l’Assistance de la Femme Célibataire Congolaise
ATM   Automatic Teller Machine
Bandwidth   Is a measure of the quantity of signals that can travel over a transmission medium such as copper or a glass fibre strand. It is the space available to carry a signal. The greater the bandwidth, the greater the information carrying capacity. Bandwidth is measured in bits per second.
BA   Bankers’ Acceptance rate
BBBEE   Broad-based black economic empowerment
BCM   Business Continuity Management
BEE   Black Economic Empowerment
BOL   Benson Informatics Limited trading as Benson Online
Broadband   Is a method of measuring the capacity of different types of transmission. Digital bandwidth is measured in the rate of bits transmitted per second (bps). For example, an individual ISDN channel has a bandwidth of 64 kilobits per second (Kbps), meaning that it transmits 64 000 bits (digital signals) every second.
BSC   Base Station Controller
BTS   Base Transceiver Station
CAGR   Compound annual growth rate
Capex   Capital expenditure
CBD   Central Business District
CCBRT   Comprehensive Community Based Rehabilitation in Tanzania
CDMA   Code Division Multiple Access
Cell C   Cell C (Proprietary) Limited, a company incorporated in the Republic of South Africa
CEO   Chief Executive Officer
CFO   Chief Financial Officer
CLP   Conversations in Leadership Programme
CMT   Corruption, Money laundering and Terrorism
CR   Corporate Responsibility
CRM   Customer Relationship Management
CSI   Corporate Social Investment
CSR   Corporate Social Responsibility
CUR   Common User Repository
CWN   Congolese Wireless Network
CWU   Communications Workers Union
DAI   Direct Aids Intervention
DCS   Digital Cross-connect System
DoC   Department of Communications
DRC   Democratic Republic of the Congo
DSTV   Digital Satellite Television, a multi-channel digital satellite television service in Africa
DTI   Department of Trade and Industry
Earth station   A surface-based end of a satellite communications link
Eassy Cable   Eastern Africa Submarine Cable System (EASSy)
EBITDA   Earnings before interest, taxation, depreciation, amortisation, impairment, profit/loss on disposal of investments and profit/loss on disposal of property, plant and equipment, investment properties and intangible assets and the BBBEE change
ECA   Electronic Communication Act (formerly Convergence Bill)
ECS   Electronic communications service
ECNS   Electronic communications network service
EDGE   Enhanced Data for GSM Evolution
EE   Employment Equity
EHS   Environmental Health Services
ELP   Executive Lifestyle Programme
EMF   Electromagnetic Field
EPS   Earnings per share
ERM   Enterprise Risk Management
Ethernet   Family of frame-based computer networking
technologies for local area networks (LANs)
EURIBOR   Euro Interbank Offer Rate
FEC   Forward Exchange Contract
Fibre optics   Is where messages or signals are sent via light rather than electrical signals down a very thin strand of glass. Light transmission enables much higher data rates than conventional wire, coaxial cable and many forms of radio. Signals travel at the speed of light and do not generate nor are subject to interference.
Fibre rings   Have come to be used in many fibre networks as they provide more network resiliency; if there is a failure along a route and a ring is broken, the direction of the traffic can be reversed and the traffic will still reach its final destination.
FPB   Films and Publications Board
GAAP   Generally Accepted Accounting Practices
Gateway   100% shares in each of Gateway Telecommunications Plc, Gateway Communications (Proprietary) Limited, Gateway Communications Mozambique LDA, Gateway Communications (Tanzania) Limited and GS telecom (Proprietary) Limited and their respective subsidiaries.
GDP   Gross Domestic Product
Global Rep-Trak™ Pulse   A global system introduced by the global agency Reputation Institute to identify and assess the world’s most respected companies
Global Telematics   Global Telematics (Proprietary) Limited trading as Orchid, a company incorporated in the Republic of South Africa
Gogga   Gogga Tracking Solutions (Proprietary) Limited
GPFT   The Graduate Programme for Females in Technology
GPRS   General Packet Radio Service
GSM   Global System for Mobile communications
HDI   Historically Disadvantaged Individual or company
HEPS   Headline earnings per share
HIV   Human immunodeficiency virus
HLR   Home Location Register
HR   Human Resources
HSDPA   High Speed Downlink Packet Access
HSPA   High Speed Packet Access
HSUPA   High Speed Uplink Packet Access
IAS   International Accounting Standards
IASB   International Accounting Standards Board
iBurst   Wireless internet connections available in South Africa
ICAS   Independent Counselling and Advisory Services
ICASA   Independent Communications Authority of South Africa
ICNIRP   International Commission on Non-Ionising Radiation
ICT   Information and communications technology
IDC   Industrial Development Corporation
I-ECS   Individual Electronic Communications Services
I-ECNS   Individual Electronic Communications Network Services
IEEE 802.16 E   Institute of Electrical and Electronics Engineers standard 802.16e
Infraco   Broadband InfraCo (Proprietary) Limited, a company incorporated in the Republic of South Africa
IFRIC   International Financial Reporting Interpretations Committee
IFRS   International Financial Reporting Standards
IN   Intelligent networks
Intelec   Intelec Holdings Limitada
Interconnection   Refers to the joining of two or more telecommunications networks. Networks need to interconnect to enable traffic to be transmitted to and from destinations. The amounts paid and received by the operators vary according to distance, time, the direction of traffic, and the type of networks involved.
IP   Internet Protocol
ISDN   Integrated Services Digital Network is a data communications standard used to transmit digital signals over ordinary copper telephone cables. This is one technology for improving the "last mile" of copper cables from the local exchange to the customer’s premises, which has proved a bottleneck for Internet access, for example. ISDN allows carrying voice and data simultaneously, in each of at least two channels capable of carrying 64 Kbps. It provides up to 128 Kbps and a total capacity of 144 Kbps exist.
ISETT SETA   Information Systems, Electronics and Telecommunications Technologies Sector Education Training Authority
ISO   International Standards Organisation
ISP   Internet Service Provider
IT   Information Technology
IVR   Interactive Voice Response
JIBAR   Johannesburg Interbank Agreed Rate
JSE   JSE Limited
King II   King Committee Report on Corporate Governance 2002
LAN   Local Area Network is a group of devices that communicate with each other within a limited geographic area, such as an office.
Leased line   Is a telecommunications transmission circuit that is reserved by a communications provider for the private use of a customer.
LIBOR   London Interbank Offered Rate
Local loop   Is the final connection between the exchange and the
LTA   home or office. It is also known as the last mile.
Lesotho Telecommunications Authority
LTPIC   Long Term Prospective Incremental Costs methodology
Markinor   Ipsos Markinor (Proprietary) Limited, a company incorporated in the Republic of South Africa
Mbps   Megabits per second.
Microwave   Is radio transmission using very short wavelengths.
Millicom   Millicom International Cellular S.A., a company incorporated in the Grand Duchy of Luxembourg
Mirambo   Mirambo Limited, a company incorporated in the United Republic of Tanzania
MMS   Multimedia Messaging Service
MNO   Mobile network operator
MNP   Mobile Number Portability
Mobile churn   Vodacom’s churn is calculated by dividing the average monthly number of disconnections during the period by the average monthly total reported customer base during the period.
Mobile penetration   Vodacom calculates penetration, or teledensity, based on the total number of customers at the end of the period per 100 persons in the population of each country. Population is the estimate population at the mid-year in the periods indicated.
Mobile traffic   Vodacom’s traffic comprises total traffic registered on Vodacom’s network, including bundled minutes, outgoing international roaming calls and calls to free services, but excluding national and incoming international roaming calls.
MOU   Minutes of Use – Vodacom’s average monthly minutes of use per customer, or average MOU, is calculated by dividing the average monthly minutes during the period by its average monthly total reported customer base during the period. MOU excludes calls to free services, bundled minutes and data minutes.
M-PESA   A mobile payment solution that enables customers to complete simple financial transactions by mobile phone
MPLS   Multi-protocol Label Switching
MSC   Mobile Services switching Centre
MSISDN   Mobile Station International Subscriber Directory Number
MTN   MTN Group Limited, a company incorporated in the Republic of South Africa
MVNO   Mobile Virtual Network Operator
MWASA   Media Workers of South Africa
NACM   Nominal annual rate compounded monthly
NACQ   Nominal annual rate compounded quarterly
MCTS   Mobile Cellular Telecommunications Services
NEPAD   New Partnership for Africa’s Development
NGN   Next Generation Network
NGO   Non-Government Organisation
NRA   National Regulatory Authority
NUL   National University of Lesotho
OBS   Online Billing Services
OHSAS   Occupational Health and Safety Assessment Series
PABX   Private Automatic Branch Exchange
Packet switching   Is designed specifically for data traffic, as it cuts the information up into small packets, which are each sent across the network separately and are then reassembled at the final destination. This allows more users to share a given amount of bandwidth. X.25 and frame relay are all packet switching techniques.
PDH   Plesiochronous Digital Hierarchy
PSD   Packet Switched Data
REMCO   The Vodacom Group Remuneration committee
RICA   Regulation of Interception of Communication and Provision of Communication-related Information Act
SACTA   South African Cellular Telecommunications Association
SADC   Southern African Development Community
Safaricom   Safaricom Limited, a company incorporated in the Republic of Kenya
SAP   Systems, Applications and Products.
SDH   Synchronous Digital Hierarchy
SDP   Succession Development Programme
Seacom   Seacom SA SPV (Proprietary) Limited, a private company incorporated in the Republic of South Africa
Select committee   Select committee on security and constitutional affairs
SIM   Subscriber Identity Module
SIM penetration   Is the measurement of the number of active SIM cards in the country expressed as a percentage of the total population.
SME   Small to medium sized enterprise.
SMME   Small, Medium and Micro-sized Enterprises
SMS   Short Message Service
SMSC   Short Message Service Centre
SNO   Second National Operator
SoHo   Small office/Home office. Business form 1 to 10 workers.
StorTech   Storage Technology Services (Proprietary) Limited
STC   Secondary taxation on companies
STP   Signal Transfer Point
SVS   Short voice service.
Switch   Is a computer that acts as a conduit and director of traffic. It is a means of sharing resources on a network.
TB   Tuberculosis
TDM   Telecomunicações de Mozambique SA, a company incorporated in the Republic of Mozambique
Telecoms Act   Telecommunication Act, Act 103 of 1996 of the Republic of South Africa
Telkom   Telkom SA Limited, a public company incorporated in the Republic of South Africa
The Board   The Vodacom Group Board of Directors
The Group   Vodacom Group Limited and all its subsidiaries and joint ventures
TSH   Tanzanian Shilling
TSI   Technology Strategy Initiative
UMTS   Universal Mobile Telecommunications Systemmis the Western European name for the 3G WCDMA standard adopted as an evolutionary path by the GSM world. However, it ulitises the radio spectrum in a fundamentally different manner than GSM. UMTS is based on CDMA technology and the GSM standard is based on TDMA technology.
UNCTAD   United Nations Conference on Trade and Development
UNISA   University of South Africa
Unique User   The holder of a unique number identifying a subscription in an ASM or UMTS mobile network, being the telephone number to the SIM card in a mobile phone.
USAASA   Universal Service and Access Agency of South Africa
USAID   United States Agency for International Development
USAL   Under Serviced Area Licence
USB   Universal Serial Bus
USD   United States of America Dollar
USO   Universal Service Obligation
USSD   Unstructured Supplementary Service Data
VAEP   Vodacom Advanced Executive development Programme
VANS   Value Added Network Service
VAS   Value Added Services
VCT   Voluntary Counselling and Testing
VLC   Virtual Learning Centre
VLR   Visitor Location Register
Vodacom Business   A division of Vodacom (Proprietary) Limited, with the primary objective is to deliver end-to-end converged solutions, extending from mobile to fixed line voice and data, managed data networks, VoIP solutions, hosted facilities and applications, security and managed hosting solutions.
Vodacom DRC   Vodacom Congo (RDC) s.p.r.l., a company incorporated in the Democratic Republic of Congo
Vodacom Lesotho   Vodacom Lesotho (Proprietary) Limited, a company incorporated in the Kingdom of Lesotho
Vodacom Mozambique   VM, SA (trading as Vodacom Mozambique), a company incorporated in the Republic of Mozambique
Vodacom Mauritius   Vodacom International Limited, a company incorporated in the Republic of Mauritius
Vodacom SA   Vodacom (Proprietary) Limited
Vodacom Service Provider   Vodacom Service Provider Company (Proprietary) Limited,
a company incorporated in the Republic of South Africa
Vodacom Tanzania   Vodacom Tanzania Limited, a company incorporated in the United Republic of Tanzania
Vodacom Ventures   Vodacom Ventures (Proprietary) Limited, a company incorporated in the Republic of South Africa
Vodafone   Vodafone Group Plc, a public company incorporated in England and Wales
VPN   Virtual Private Network
VOIP   Voice Over Internet Protocol
VSA   Vodacom SA, includes all subsidiary and joint venture companies incorporated in the Republic of South Africa
VSAT   Very Small Aperture Terminal
WACS   West Africa Cable System
WAN   Wide Area Network comprises networks in different geographic locations that are connected, often over the public network.
WAP   Wireless Application Protocol
WASP   Wireless Application Service Provider
WBS   WBS Holdings (Proprietary) Limited (WBSH), a company incorporated in the Republic of South Africa
Westside   Westside Trading 163 (Proprietary) Limited
Whatana   Whatana Investments Limitada
WHO   World Health Organisation
Wifi   is a trademark name generally associated with the IEEE802.11 standards and is a certification that allows inter-operability between different wireless devices.
WiMax   Worldwide Interoperability for Microwave Access
WSPCCA   Walter Sisulu Paediatric Cardiac Centre for Africa
YeboYethu   YeboYethu Limited, a public limited liability company incorporated in South Africa.
Zantel   Zanzibar Telecom Limited, a company incorporated in the United Republic of Tanzania
Zar   South African Rand
Zoopy   Zoopy (Proprietary) Limited