Getting reactivated after RICA is simple
With just under a million SIMs locked on the Vodacom network after last night's 12pm RICA deadline, getting reconnected is still possible. All cut-off customers need to do is register at any Vodacom approved outlet or RICA station.
"We have over 170 000 Rica agents across South Africa who are available to assist cut-off customers. The only thing to note is that reactivation can take around 24 hours so there may be some inconvenience," said Portia Maurice, Vodacom's Chief Officer: Corporate Affairs. Contract customers who haven't registered will still remain liable to pay their contract, even if the SIM is locked.
Customers are reminded that in order to register they will need to take their SIM(s) along with their green coded ID book and a recent proof of address to a Vodacom RICA agent. Call centre agents will not be able to register customers over the phone as the law requires the documents to be checked in person. However, to check on registration status customers can call the Vodacom customer care line on 082 111 from a landline and insert their cell number. "If customers find they are registered but are still experiencing problems they can speak to a call centre agent who will be able to assist," said Maurice.
To assist cut-off customers Vodacom will continue to keep registration centres in schools, townships and taxi ranks open until 4 July. The centres in the taxi ranks and townships are open from 10 am - 8 pm.
After 4 July customers will be able to register at any Vodacom approved outlet. If pre-paid customers have not registered after six months their SIM(s) will be permanently disconnected and their number will be recycled into the system, as is common practice in the industry.
For all the information on the RICA documentation and process and outlets you can visit: http://help.vodacom.co.za/portal/engine?handler=script&script=template&view=html&context=template&name=main_help_topics&category=Register
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.