Vodacom Network Outage - Update
Vodacom's subscribers affected by a network outage should now see their service being restored. The cause of the outage, which affected subscribers in selected spots across the country, was a multiple failure of transmission system equipment. This transmission system provides the connectivity to support the wireless network. The transmission failure, which occurred late this morning, had a knock-on effect on other areas of the network. This resulted in an overall degradation of service.
Speaking about the outage, Chief Technical Officer Andries Delport said
We're currently working flat out to get service restored to all customers as quickly as possible. We expect that network congestion could persist into this evening but are confident that it will subside quickly. From here we will be running a full investigation into the cause of the failure and more importantly how we can further improve network redundancy. We apologise to every customer who has been affected. What happened today was not acceptable and we will make sure that we do everything possible to avoid a recurrence.
Discussing the overall plans for the network, Delport said
We are spending more than R6 billion on our network in South Africa this year to improve our service to all customers. We will be increasing the number of 3G base stations and adding significantly to our own transmission network capacity.
View previous press releases
Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.