RICA – two days to go
With only two days left until the RICA deadline of 30 June it's important that all your SIMs are registered and not just the one in your cell phone. Come 1 July, SIMs that have not been registered will be locked, including the data SIM in your computer modem that is keeping you connected to the internet.
Vodacom customers are reminded that all devices that use a SIM will be affected, even those that may not be obvious. For example, home alarm systems use SIMs to communicate with security companies and electronic gates at some complexes use SIM technology to contact residents on their cell phones to alert them to visitors.
Municipalities and local businesses are also reminded to make sure that all SIM card operated machines, such as tracking devices, are registered. Municipalities have been advised to register all the SIMs in pre-paid electricity meters. Businesses that use handheld point-of-sales devices, such as restaurants and petrol stations, have also been alerted that they will need to register each of the SIMs in these devices to avoid any disruptions to their business.
"The actual registering process takes only a couple of minutes to complete and with over 170 000 Vodacom RICA agents in convenient locations across South Africa, there is no reason not to register before the 30 June," said Portia Maurice, Vodacom's Chief Officer: Corporate Affairs. Contract customers who haven't registered will still remain liable to pay their contract, even if the SIM is locked.
To find out if your SIMs are registered you can sms the word RICA to 31050 (free from your Vodacom SIM). Make sure that you are smsing the word RICA from the SIM in question.
For any Vodacom customers who haven't yet registered all you need to do is to take your SIMs to one of the Vodacom RICA agents along with your green coded ID book and a recent proof of address (e.g. utility bill). If you live in an informal settlement you can provide a letter and/or affidavit from a school, church or retail store where you receive your post (this letter must be on an official letterhead or have the stamp of the school, church or retail store).
In preparation for the last minute RICA rush Vodacom has made special provisions like setting up registration centres in schools, townships and taxi ranks. The centres in the taxi ranks and townships are open from 10 am - 8 pm. To date Vodacom has approximately one million SIMs on its network that still need to be registered.
For all the information on the RICA documentation and process you can visit: http://help.vodacom.co.za/portal/engine?handler=script&script=template&view=html&context=template&name=main_help_topics&category=Register
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.