Vodacomís new Airtime Advance service keeps hundreds of thousands connected
JOHANNESBURG, 06 JUNE 2011- In less than two weeks since it was launched, Vodacom's revolutionary new Airtime Advance service has helped more than 200,000 people remain connected. Airtime Advance makes it possible for prepaid customers to get R10 worth of airtime which can then be repaid the next time the customer recharges.
Speaking about the service, Portia Maurice, Vodacom's Chief Officer of Corporate Affairs said, "We knew there was a market for this type of product but the uptake has been simply phenomenal. Vodacom's change to red has been all about giving customer a better network experience, better customer service and more value. Airtime Advance fits in with this perfectly - imagine how valuable it is to be able to get more airtime just when you need it to complete that vital call."
In order for customers to qualify for Airtime Advance, they must have been active on the Vodacom Network for 12 months or more; they must have recharged with a minimum of R29 (VAT Inclusive) per month (this can be cumulative) in the previous six months, and they must have completed the RICA process successfully.
To check whether they qualify for the service, customers must dial *111*082#. A service fee of R1 will be charged for every R10 advance provided.
Summing up, Maurice said "Power to You isn't just about technology and high speed connections, it's also about making sure that we give customers simple and elegant solutions to keep them connected."
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.