Vodacom gives power to customers to make calls when they have no airtime
JOHANNESBURG, 22 MAY 2011 - South Africa's leading cellular network has once again blazed a new trail with the launch of Vodacom Airtime Advance, a service which will make it possible for prepaid customers to use mobile voice and data services when they run out of airtime.
"We like to think of Airtime Advance as a solution that could be a life line for our customers when they have no airtime and are in desperate need of it. With Airtime Advance, we are giving our customers the ability to communicate even when they have no airtime," says Portia Maurice, Chief Officer: Corporate Affairs.
Qualifying prepaid customers will be able to request R10 worth of advance airtime from Vodacom through this service, and Vodacom will deduct the advance amount from the customer's next recharge.
In a survey conducted by Vodacom, findings indicate that, for prepaid customers, keeping in touch with family and friends is critical and it is also imperative to stay connected even when they run low or out of airtime.
"These findings prove that this new offer is exactly what our customers need. We are very excited that we continue to lead the way in offering innovative and life changing mobile solutions for our customers." says Maurice.
In order for customers to qualify for Airtime Advance, they must have been active on the Vodacom Network for 12 months or more; they must have recharged with a minimum of R29 (VAT Inclusive) per month (can be cumulative) in the previous six months, and they must have completed the RICA process successfully.
Customers must dial *111*082# in order to see whether they qualify for this service. A service fee of R1 will be charged for every R10 advance granted.
This service will be launched on 22 May 2011.
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.