Vodacom customer service reshuffle creates over 700 permanent job opportunities
As part of changes to its call centre structure, Vodacom has created the opportunity for more than 700 call centre staff currently contracted to Vodacom via third parties to take up permanent positions with call centre specialist companies.
On 22 March, Vodacom announced changes to the way its call centres are managed in South Africa. Call centre agents who had been contracted to Vodacom via third parties would instead be contracted to specialist call centre companies. By creating centres of excellence managed by experts in their particular area, these changes are intended to improve call centre efficiency and knowledge levels, and ultimately result in an improved customer experience.
At the time of the announcement, Vodacom emphasised that there would be no retrenchments due to these changes and that there would be no changes to remuneration and benefits. In addition, approximately 275 permanent Vodacom staff would be redeployed within the company unless they choose not to.
Subsequent negotiations between Vodacom and these specialist call centre providers have yielded a positive result for the call centre staff involved, whereby each of them will be offered a permanent position with the specialist call centre provider.
Speaking about this development, Portia Maurice, Vodacom's Chief Officer: Corporate Affairs said:
"We're pleased that by working with our call centre partners, we've managed to provide more than 700 temporary staff with the certainty and security of a permanent home with specialists in their field. We have through this process managed to create rather than shed jobs."
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.