Press releases

Vodacom Group

Vodacom changes customer care numbers to comply with the ICASA Number Plan Regulations

Tuesday, 20 February 2018

Vodacom will be changing its customer care contact numbers to comply with the Independent Communications Authority of South Africa (ICASA) Number Plan Regulations, 24 March 2016, Government Gazette Number 39861. The numbering plan regulations and standardisation of certain short codes is applicable to all licensees that have an independent electronic service licence (I-ECS) and applies to both mobile and fixed networks and not only “cellular networks”.

Whilst the regulations are due to take effect on the 24th March 2018, Vodacom will maintain a “dual run” system whereby customers will be able to use both the old and new numbers until such time that customers have familiarised themselves with the new numbers. Thereafter, the old numbers will be decommissioned. To ensure a seamless transition, Vodacom has said that it has put in place measures and processes to mitigate service disruptions. The following numbers will be changing;

To access customer care services including viewing your balances, buying bundles and accessing other services and promotions:

  Old number New number
Customer Care 111 or *111# 135 or *135#

For prepaid recharge and airtime balance

  Old number New number
Prepaid Recharge 100 136
Customer Care *100# *136#

For voicemail retrieval and deposit 

  Old number New number
Voicemail Retrieval 121 132
Voicemail Deposit 08214 plus last nine digits of cell phone number 134 plus last nine digits of cell phone number. The old number will remain functional for roaming purpose  

Alternatively customers can use the My Vodacom App to access customer care services, recharge and check airtime balances; data, voice and SMS.

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