Vodacom doubles SMS bundles for hearing impaired customers at no extra cost
JOHANNESBURG, 25 March 2013 - Vodacom has announced a new value offer for hearing impaired customers who will now receive double the value on every SMS bundle purchased. This offer is now available to Vodacom Contract, Top Up and Prepaid customers.
Customers with hearing impairments use SMS as their preferred channel of communication and Vodacom has decided to offer these customers more value to help them stay connected. With this new permanent price offer, customers who purchase an SMS bundle will receive an additional SMS bundle at no extra cost.
Vodacom's SMS bundle pricing is as follows:
|Out Bundle SMS|
|Standard SMS bundle for Vodacom customers||*New SMS bundle for Vodacom hearing impaired customers||Total Cost per Bundle||In Bundle SMS||Peak||Off Peak|
*Hearing impaired customers who register and are approved will qualify for this service.
To qualify for the free bundle, hearing impaired customers should download and complete the application form from one the following websites:
- National Institute for the Deaf - http://www.deafnet.co.za/headoffice/who.html or
- Deafsa - http://www.deafsa.co.za/
- Customers can also send an SMS to 12580 and include their fax number or e-mail address where the application form can be forwarded to.
Completed forms should be e-mailed to email@example.com. Customer can also complete and submit their forms at Vodacom participating stores. A full list of stores can be viewed on http://www.vodacom.co.za/personal/main/storelocatormap
For more information customers can send an e-mail to firstname.lastname@example.org or send an SMS to 12580. Customers can also contact the Specific Needs Contact Centre at 12580 free from a Vodacom cellphone or 082 12580 from any other phone.
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.