Vodacom changes the game with Limitless
Johannesburg, 01 March 2013 - Today Vodacom announced that it will be launching new smart plans that include unlimited voice calls, unlimited SMSs, loads of data and a range of new value added services. This new offer will be available to contract customers on 07 March 2013.
These new smart plans will introduce customers to a ‘Smart Lifestyle' which is simple and easy to understand, helps customers to get the most out of their new smart device and mobile Internet lifestyle, and an experience that is far more than just megabytes and minutes.
The proposition introduces tariffs plans that include RED, an offer which comprises three plans that have unlimited voice, unlimited text, loads of data and a range of services.
Data sharing: Customers receive two additional SIM cards that share the same data bundle. Customers can use these SIM cards with two additional devices such as a smartphone and a tablet or for use by another family member.
Device buy-back: Vodacom will buy back the customer’s old device and get a price reduction on their new contract.
Vodacom financing: Flexible device financing options to help customers buy the devices they want.
Free applications that will ensure that customer information and content are safe at all times. These include:
Perfect Start: Internet, email, social networks and Vodacom applications are set up whilst the customer is in store to enhance the customer’s smartphone experience.
Smart crew and Red crew: Provide expert support that will be available 24/7 to assist customers with their technical and smartphone requirements.
My Vodacom App: assists customers to manage their service usage. This provides an easy way to monitor data usage and purchase additional bundles when needed.
Plan check: To help ensure that customers are on the right plan, Vodacom will proactively recommend the most appropriate option to suit their needs.
A Cloud storage application will be launched soon for customers to store personal files, photos and videos with 5 Gigs free storage.
Customers will receive double data in the first two months.
Commenting on the launch, Vodacom's Chief Executive Officer, Shameel Joosub said: "We've listened to our customers and understand that being connected 24/7 is a must, and that simplicity and affordability are key. So we've come up with a completely new approach to our contracts by introducing RED, which includes unlimited offers that we've branded ‘limitless'."
"Customers on the RED offer will enjoy a worry free mobile experience. They can make unlimited calls, send unlimited text messages and have loads of data to surf the Internet. This changes our game plan - we're now putting all our efforts in ensuring that our customers enjoy the ultimate mobile experience," Joosub added.
Vodacom's new smart plans are as follows:
|Smartphone included||R199||R299||R499||R699||R999||R1 599||R1 999|
"This offer is part of a broader strategy that focuses on offering customers the best network, unmatched customer experience and great value. We will continue to improve and enhance our service offering and our customers can look forward to other new and exciting offers," Joosub concluded.
For more information on the new RED Smart Plans, customers can contact customer care on 111 free from a Vodacom phone or 082 111 from any other phone.
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.