Vodacom CPA compliance not in question
Today's Business Day has reported that Vodacom has been issued with a compliance notice by the National Consumer Commission for refusing to amend customer contracts.
Speaking about the compliance notice and the article, Portia Maurice, Chief Officer Corporate Affairs said:
"We were surprised to receive a compliance notice from the National Consumer Commission as we already had an amendment process underway and had agreed with them an implementation date of 31 October. Similarly, there is simply no basis for the statement in today's Business Day that we have refused to amend our customer contracts. This statement is patently untrue since we have been in the process of amending the contracts for some time."
Vodacom has been cooperating fully with the NCC with respect to updating its contracts in line with the new regulations published at the same time that the Consumer Protection Act came into force. The regulations published in April varied considerably from the draft regulations previously discussed, which necessitated dialogue with the NCC. As a result of this dialogue, the date of 31 October was agreed to implement the revised terms and conditions. This was publicly acknowledged by the National Consumer Commissioner in a Business Report article entitled "Phone firms told to amend contracts" published on 18 July 2011.
Portia Maurice concluded:
"Given that discussions are already underway and that an implementation date has been publicly acknowledged, Vodacom regards the compliance notice as completely unwarranted. The matter will be addressed directly with the NCC."
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Vodacom notice - Phishing
Vodacom has recently been made aware of some customers receiving fraudulent emails claiming to be from Vodacom and asking for updated contact information. The mails may even look authentic and contain the Vodacom logo and corporate colours.
Note: Vodacom won't ever ask for personal information over email.
These are scams commonly known as 'phishing' and all Vodacom customers should take note of the following before responding to an email from a site asking for personal information.
- Check that the email address and the sender name match.
- Hover over (but do not click) any links to check if the address matches the link that was typed in the message.
- Make sure that the email address or phone number listed in the email is the same as the one that should be on that company's records.
- Does the message start with a generic greeting, like "Dear customer." Most legitimate companies will include the recipient's name in their messages
If you suspect a phishing mail, contact our customer care by dialing 111 from your Vodacom handset. Alternatively, send us an email by completing the Scams & Hoax form.