Whenever there is a change to details concerning your shareholding – which includes a name change (such as marriage), address, banking details (for payment of dividends), please contact Computershare to update your details. As a consequence of FICA (Financial Intelligence Centre Act) requirements, Computershare will require the following to make the necessary changes:
Name Change:
Example:
Mr. Dudley K Chamberlain to Mr. Dudley Keith Chamberlain
Mr. Dedley K Chamberlain to Mr. Dudley Keith Chamberlain
Documents required
Change of Forenames and Initials from an Individual Shareholder
A signed written instruction from the shareholder requesting that we update forenames or initials
An original certified copy of shareholder’s identity document
An affidavit confirming full names signed by the commissioner of oaths
Change of Forenames and Initials from the Deceased Shareholder
Original certified copy of the deceased identity document
Original certified copy of the executor/trix identity document
Original certified copy of the Letters of Executorship or Certificate of Appointment or
An affidavit confirming full names signed by the commissioner of oaths
Change of Forenames and Initials from the Agent on behalf of the Shareholder
Original certified copy of the shareholder’s identity document
Original certified copy of the agents identity document
Original certified copy of the Power of Attorney
An affidavit confirming full names signed by the commissioner of oaths
Change of Forenames and Initials from the Agent on behalf of the Executor of the Estate
Original certified copy of the deceased identity document
Original certified copy of the executor/trix identity document
Original certified copy of the Letters of Executorship or Certificate of Appointment
An affidavit confirming full names signed by the commissioner of oaths
Original certified copy of the Power of Attorney
Change of Surname – Married or Divorced
A signed written instruction from the shareholder requesting that we update the surname
An original certified copy of shareholder’s identity document bearing/showing current surname being used
An original certified copy of marriage certificate or
An original certified copy of a divorce decree
If spouse is deceased an original certified death certificate
Address Update:
The purpose of changing an address is for postal communication to shareholders i.e. any material we need to post e.g. bi-annual statements.
We have regulations that guide Computershare in order to assist shareholders to comply
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Financial Intelligence Centre Act Rules and Regulations, introduced to curb or combat money laundering, in order to be able to perform the money laundering function we need to identify, verify, and record the shareholders details i.e. the residential address
Under the FICA shareholders are classified as low risk and high risk,
If the value of your shares does not exceed R15000.00 you will be classified as a low risk shareholder
However if the value of your shares exceeds R15000.00 you will be classified as a high risk shareholder.
If the shareholder’s account has a stop trade “M” for High Risk, the shareholder should send FICA and STRATE documents.
Documents required for a low/high risk for a private investor shareholder in the South African Register if the account is FICA verified:
A signed instruction from shareholder requesting change of address
An original certified copy of the shareholder’s identity document and
Documents required for a low/high risk for a private investor shareholder in the South African Register if the account is not FICA verified:
A signed instruction from shareholder requesting change of address
An original certified copy of the shareholder’s identity document and
Proof of Residential Documents that can be submitted:
An original certified copy of the service bill (Municipality Statement) (3 months old) or
An original certified copy of a utility bill (Eskom Statement) (3 months old) or
If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address.
An original certified copy of the shareholders bank statement reflecting a residential address (3 months old) or an original certified copy of the bank account personal details statement reflecting a residential address.
An original certified copy of the lease or rental agreement (less than 12 months old) reflecting residential address; or
An original certified copy of the valid television license document reflecting residential address; or
An original certified copy of the long term or short term insurance policy document (less 12 months old) reflecting residential address; or
An original certified copy of the long term or short term insurance policy document (more than 12 months old), together with a recent communication from your insurance company reflecting residential address; or
An original certified copy of the a pay slip or salary advice (less than 3 months old) reflecting residential address; or
An original certified copy of the a mortgage statement (less than 6 months old) reflecting residential address ; or
An original certified copy of the an IRP5 certificate (less than 12 months old) supplied by the employer reflecting residential address ; or
An original certified copy of the valid motor vehicle license documentation (less than 12 months old) reflecting residential address ; or
An original certified copy of the recent correspondence from a body corporate or share-block association reflecting residential address or unit number of the town house or cluster; or
An original certified copy of the recent SARS income tax return form reflecting a residential address or
An original certified letterhead from the Chief or Ward Councillor confirming residential address or
An original certified letterhead of the Old Age Home confirming residential address
Co-habitant
If the service bill is in the name of the husband, we require proof of the relationship therefore the wife should bring the following documents
An original certified copy of the investor’s marriage certificate
An original certified copy of the service bill (Municipality Statement) (3 months old) or
If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address
An original certified copy of a utility bill (Eskom Statement) (3 months old)
An original certified copy of the shareholder’s identity document
An original certified copy of the homeowner’s identity document
If the service bill is in the name of the wife, we require proof of the relationship therefore the husband should bring the following documents
A completed co-habitant form
An original certified copy of the service (3 months old) or
An original certified copy of a utility bill (3 months old)
If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address
An original certified copy of the shareholder’s identity document
An original certified copy of the homeowner’s identity document
If the service bill is in the name of the homeowner, we require proof of the relationship.
A completed co-habitant form
An original certified copy of the service bill (Municipality Statement) (3 months old) or
An original certified copy of a utility bill (Eskom Statement) (3 months old)
If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address
An original certified copy of the shareholder’s identity document
An original certified copy of the homeowner’s identity document
Overseas shareholder in the South African/ZAF Register
A signed instruction from shareholder requesting change of address, the address reflecting on the instruction should be a South African address, if it is an overseas address it is going to be rejected.
An original certified copy of the shareholder’s identity document
Bank Update:
An original certified copy of your identity document;
An original certified copy of your service bill e.g. rates account/electricity bill or telephone bill (not a mobile telephone account) bearing your name and current residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your physical address details;
An original certified copy of a document issued by SARS to verify your tax number (where one has been issued). If you do not have a tax number please confirm this in writing;
An original or original certified copy of your bank statement printed on authentic bank stationery dated within the preceding 3 months (not an internet statement or cancelled cheque)
Or
A confirmation letter from your bank on a letterhead verifying the shareholders account details and signed by the bank official.
NB! Kindly note that we may not accept third party banking details.
Verifications of bank statements:
The bank statement should at least contain two characteristics of a statement:
If you receive an original interim statement with a logo and a footer this is acceptable;
If you receive an original interim statement with a logo, bank stamp (and preferably a footer although this is not essential), this is acceptable;
If you receive an original certified copy of an interim statement this should have a logo and bank stamp (and preferably footer).
If you receive an original or certified copy of an interim bank statement with a logo and branch name, this is acceptable.
If the bank stamp does not contain teller details, this is acceptable.
If the bank statement reflects only the first initial or some of the initials of the shareholder, this is acceptable e.g. shareholder name: John Peter Appleton and statement is issued in the name of
J Appleton provided that we have a certified identity document which corresponds with the details on SCRIP.
While we request a bank statement dated within the preceding 3 months, capturers may accept statements up to 6 months old to reduce the number of rejections.
Where a Custody Agreement form has been completed, the bank may stamp the form as acknowledgement that the bank account is correct.
Where a Dividend Mandate has been completed, the form must be stamped and signed by the bank to verify the banking details
Deceased Shareholder:
An original certified copy of the executor/s identity document/s;
An original certified copy of the Letters of Executorship or Letters of Authority;
An original certified copy of the Death Certificate;
An instruction on the executor’s letterhead advising of the death of the shareholder and requesting that we update our records accordingly. If the estate is not being administered by an attorney or an institution, then we will require a service bill reflecting the residential address (or erf/stand number and suburb) in order to verify the physical address of the executor/executrix.
An original certified copy of the deceased estate’s bank statement (not an internet bank statement or cancelled cheque) to verify the bank account details. Alternatively, we will accept a signed and stamped letter from your bankers confirming the estate’s bank account details. Please note that the bank account must be in the name of the estate.
Shareholder under curatorship/liquidation:
Any forms or Instructions must be signed by the administrator appointed by the Master of the High Court;
An original certified copy of the Letters of Appointment;
An original certified copy of your (the administrator’s) identity document;
An original certified copy of the shareholder’s identity document;
Where the administrator is an attorney or an institution, the administrator’s letterhead in order to verify their physical address. Alternatively if you (the administrator) are an individual then we will require an original certified copy of a service bill reflecting your residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your address.
An original certified copy of the bank statement to verify the bank account details. Alternatively, we will accept a signed and stamped letter from your bankers confirming the bank account details.
Minors:
if the shares are registered in the name of a minor, we require written confirmation from the natural guardian, stating the capacity in which he/she is signing or in the case of a legal guardian attach a certified copy of the Letters of Guardianship;
an original certified copy of the birth certificate of the minor;
an original certified copy of the identity document of the guardian;
an original certified copy of your service bill e.g. rates account/electricity bill or telephone bill (not a mobile telephone account) bearing your name (the guardian’s) and current residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your physical address details; and
an original certified copy of a bank statement (not an internet statement or a cancelled cheque) in order to verify the minor’s bank account details. Alternatively, we will accept a signed and stamped letter from the bank confirming the minor’s bank account details. Please note that the bank account must be in the name of the minor.
Power of Attorney:
an original certified copy of the Power of Attorney;
an original certified copy of the identity document of the registered shareholder;
an original certified copy of your (the agent’s) identity document;
an original certified copy of a service bill e.g. rates account/electricity bill or telephone bill (not a mobile telephone account) bearing the shareholder’s name and current residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify the physical address details;
where the agent is an attorney or an institution, the agent’s letterhead in order to verify their physical address. Alternatively we will require a service bill reflecting your (the agent’s) name and residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your (the agent’s) address.
an original certified copy of a document issued by SARS to verify the registered shareholder’s tax number (where one has been issued). If a tax number has not been issued, please confirm this in writing.
an original certified copy of the bank statement (not an internet statement or a cancelled cheque) to verify the shareholder’s bank account details. Alternatively, we will accept a signed and stamped letter from the bank confirming the shareholder’s bank account details. Please notethat we may not accept third party banking details.
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