Frequently asked questions

Where is your corporate headquarters located?
Vodacom Group Limited

082 Vodacom Boulevard

Vodavalley

Midrand

1685

South Africa

What are the company registration and the ISIN numbers?
The registration number of the company is: 1993/005461/06 and the ISIN is ZAE000132577
How many countries does Vodacom operate in?
Vodacom operates in five countries namely South Africa, Democratic Republic of Congo, Lesotho, Mozambique and Tanzania. Vodacom’s footprint in sub-Saharan Africa is strengthened by its subsidiary Gateway, Africa’s largest provider of satellite and terrestrial network infrastructure and interconnection services for African and International telecommunications companies. Gateway’s pan African network and on the ground presence in 14 African countries
Who is your transfer Secretary and what do they do?
Vodacom has appointed Computershare Investor Services (Proprietary) Limited as its transfer Secretary. The transfer secretary manages Vodacom's share register on its behalf. They are responsible for ensuring the shareholder details are recorded accurately.
How do I contact your transfer Secretary?
Computershare – contact details

0861 100 918 (Vodacom dedicated line)

011370 5000 (alternate number)

70 Marshall Street

Johannesburg

PO Box 61051

Marshalltown 2107
On what stock exchange are Vodacom shares traded?
Vodacom shares are listed on the JSE Limited
What is the stock/ticker symbol for Vodacom?
The stock symbol is VOD
What is Vodacom's official accounting currency?
Vodacom reports all its financial statements in Rands (ZAR, R).
When does Vodacom fiscal year end?
Vodacom fiscal year end 31 March
When does Vodacom report its financial results?
Vodacom announces its results semi-annually in May (for the year ended 31 March) and in November (for the half-year results to 30 September). Investor calendar
How do I buy/sell Vodacom Group ordinary shares?
Vodacom Group shares can be bought or sold by contacting a stockbroker. Vodacom Group and/or Computershare are unable to give advice on the buying and selling of shares. The decision lies with the shareholder.
How do I hold my shares?
Vodacom Group’s articles of association allow shareholders to hold their shares in either certificated form (share certificate is issued) or uncertificated form (share is dematerialised and held through a Central Securities Depository Participant (CSDP) or broker).


Shareholders who choose to hold share certificates must dematerialise their shares before they can trade their shares on the JSE. Dematerialisation of a share can take a few days and must be done through Computershare and your Central Securities Depository Participant (CSDP)/Broker.

What happens when I lose my share certificate?
Please contact Computershare. They will assist you with the completion of a letter of indemnity which will come at a cost to the shareholder. Once the letter of indemnity is completed and the necessary fee paid, a duplicate share certificate will be issued. To avoid unnecessary costs, keep your share certificate in a safe place or dematerialise your shares which will then be held for you via your Central Securities Depository Participant (CSDP) or broker.

Types of instructions we can receive for notification that a certificate is lost – e-mail, fax and post. A signed instruction from shareholder/executor/trix/ agent advising Computershare that the share certificate is lost. A proof of payment either paid by eft/direct deposit or cheque (preferably by eft/direct deposit). When we have received a proof of payment plus instruction Computershare will post Lost, Mislaid or Stolen Securities Indemnity form for completion.
When are dividends paid?
Dividends are expected to be paid twice a year, these would be declared in May and November, payable in June/July and December of each year.
Can I have dividends paid into my bank account?
Yes, dividends can be paid into your bank account and this form of payment is encouraged. It is less risky than receiving a dividend cheque. Please contact Computershare to complete a mandate form where you provide Computershare with your bank account details.
My dividend cheque is out of date- what do I do?
Please contact Computershare who will assist you with your claim. Computershare will require certain details from you including FICA information. As a result payment of your unclaimed dividend could be delayed. This is also one of the reasons Vodacom Group encourages payment of dividends into the shareholder’s bank account.Dividends that are not claimed within 5 years of payment are forfeited to the company.
Who should I contact if I have lost a dividend cheque?
If you have lost an historic dividend cheque you should contact our transfer secretary as soon as possible, confirming which payment has been lost. They will then arrange for the cheque to be stopped and issue you with a duplicate. Please note there may be a fee for this service.
How do I check how many shares I own?
An annual statement is posted to shareholders twice in a year showing the number of shares held. You can also call Computershare.
My father has just died. What do I need to do to have the shares transferred into my name as a beneficiary of his estate?
Please contact Computershare who will assist with the documentation required. This will include a copy of the death certificate, a letter of executorship confirming you as a beneficiary, proof of identification and other FICA documents.
How do I transfer my Vodacom shares to someone else?
You may at some point wish to transfer your shares to someone else (for example, your spouse or partner or in an “off market” sale). As these transactions usually do not involve a stockbroker, you can use a stock transfer form which can be obtained from our transfer Secretary. Please contact Computershare.
I am a YeboYethu shareholder – what is the difference between YeboYethu shares and Vodacom Group shares?

As a YeboYethu shareholder you would have participated in the offer to the black public in 2008 by YeboYethu Limited, a public company, which owns 3.44% of Vodacom (Pty) Limited (“Vodacom SA”). The shares in YeboYethu allow you to participate in the ownership and growth of Vodacom SA. This formed part of Vodacom SA’s overall broad-based black economic empowerment (BBBEE) transaction. In terms of this BBBEE transaction, trading in YeboYethu shares is not permitted in the first five years. However, restricted trading will be permitted in the second five years where YeboYethu shares may be sold to other black people or black groups.

 

A Vodacom Group shareholder participates in the ownership and growth of the entire Vodacom group of companies which includes both Vodacom SA and the international operations of Vodacom Group. There is no trading restriction on the Vodacom Group share and this share may be bought or sold on the JSE in the ordinary course.

If I have queries about YeboYethu, who should I contact?
The transfer secretary for YeboYethu is Equity Express (a division of Singular Systems (Pty) Limited), 71 Corlette Drive Birnam ,Bramley 2090 . Their contact details are: Call centre: 011 321 5563 (standard call rates apply) or 082 241 0001(Toll-free from your Vodacom cellphone), Fax: (011) 321- 5663 , Email: yeboyethu@equityexpress.co.za. Write to YeboYethu at: YeboYethu c/o Equity Express, PO Box 1266, Bramley, 2018
Do you have shareholder meetings?
Each year you will be invited to attend Vodacom’s Annual General Meeting (AGM). If there is a particularly important matter to decide that cannot wait until the next AGM, shareholders may be called to a special meeting.
When is the next Annual General Meeting?
The next Annual General Meeting will be held on 17 July 2014
What happens at the Annual General Meeting?
The Annual General Meeting is the main shareholder event of the year. The meeting reviews Vodacom's performance over the past year and provides an opportunity for shareholders to ask questions and vote on key issues. These include, for example, the approval of the Annual Report, the election of directors and the re-election of auditors. Shareholders have the opportunity to ask questions relating to the items on to the meeting agenda.
What if I cannot attend the Annual General Meeting?

If you cannot attend the meeting in person, you can still express your views on the matters for discussion at the meeting. The Company's Articles provide that all substantive decisions (i.e. all the items listed in the Notice of a General Meeting sent out to members) must be decided by poll. Before the meeting, if your shares are registered in your own name, we will send you a proxy form. On the form you should indicate whether you vote for or against each of the items (resolutions) due to be decided at the meeting. You may also use the form to appoint the Chairman of the meeting, to cast your proxy vote the way you want, or to vote at the Chairman's discretion. Alternatively, you may name someone else to go to the meeting and vote for you - your proxy. If your shares are registered in the name of your nominee, the nominee will receive the proxy form.

 

The proxy votes and those cast in person at the meeting are counted by the transfer secretary.

Where can I get a copy of the latest financial results announced by Vodacom?
You can download the latest Annual Report and Annual Results from the Financial Reporting section
Where can I find the latest presentation by Vodacom?
Go to the Presentation section for presentations given by Vodacom Group Limited.
Is Vodacom's Annual Report online?
The Annual Report is available to download as a PDF file and view it online from the Financial Reporting Section.
What happens when my personal details change?
Whenever there is a change to details concerning your shareholding – which includes a name change (such as marriage), address, banking details (for payment of dividends), please contact Computershare to update your details. As a consequence of FICA (Financial Intelligence Centre Act) requirements, Computershare will require the following to make the necessary changes:


Name Change:


Example:

Mr. Dudley K Chamberlain to Mr. Dudley Keith Chamberlain

Mr. Dedley K Chamberlain to Mr. Dudley Keith Chamberlain

 

Documents required
 

Change of Forenames and Initials from an Individual Shareholder

A signed written instruction from the shareholder requesting that we update forenames or initials

An original certified copy of shareholder’s identity document

An affidavit confirming full names signed by the commissioner of oaths


Change of Forenames and Initials from the Deceased Shareholder

Original certified copy of the deceased identity document

Original certified copy of the executor/trix identity document

Original certified copy of the Letters of Executorship or Certificate of Appointment or

An affidavit confirming full names signed by the commissioner of oaths


Change of Forenames and Initials from the Agent on behalf of the Shareholder

Original certified copy of the shareholder’s identity document

Original certified copy of the agents identity document

Original certified copy of the Power of Attorney

An affidavit confirming full names signed by the commissioner of oaths


Change of Forenames and Initials from the Agent on behalf of the Executor of the Estate

Original certified copy of the deceased identity document

Original certified copy of the executor/trix identity document

Original certified copy of the Letters of Executorship or Certificate of Appointment

An affidavit confirming full names signed by the commissioner of oaths

Original certified copy of the Power of Attorney


Change of Surname – Married or Divorced

A signed written instruction from the shareholder requesting that we update the surname

An original certified copy of shareholder’s identity document bearing/showing current surname being used

An original certified copy of marriage certificate or

An original certified copy of a divorce decree

If spouse is deceased an original certified death certificate


Address Update:

The purpose of changing an address is for postal communication to shareholders i.e. any material we need to post e.g. bi-annual statements.


We have regulations that guide Computershare in order to assist shareholders to comply


Financial Intelligence Centre Act Rules and Regulations, introduced to curb or combat money laundering, in order to be able to perform the money laundering function we need to identify, verify, and record the shareholders details i.e. the residential address.

Under the FICA shareholders are classified as low risk and high risk,

 

If the value of your shares does not exceed R15000.00 you will be classified as a low risk shareholder

 

However if the value of your shares exceeds R15000.00 you will be classified as a high risk shareholder.

 

If the shareholder’s account has a stop trade “M” for High Risk, the shareholder should send FICA and STRATE documents.

 

Documents required for a low/high risk for a private investor shareholder in the South African Register if the account is FICA verified:

A signed instruction from shareholder requesting change of address

An original certified copy of the shareholder’s identity document and

 

Documents required for a low/high risk for a private investor shareholder in the South African Register if the account is not FICA verified:

A signed instruction from shareholder requesting change of address

An original certified copy of the shareholder’s identity document and

 

Proof of Residential Documents that can be submitted:

An original certified copy of the service bill (Municipality Statement) (3 months old) or

An original certified copy of a utility bill (Eskom Statement) (3 months old) or

 

If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or

premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address.

 

An original certified copy of the shareholders bank statement reflecting a residential address (3 months old) or an original certified copy of the bank account personal details statement reflecting a residential address.

An original certified copy of the lease or rental agreement (less than 12 months old) reflecting residential address; or

An original certified copy of the valid television license document reflecting residential address; or

An original certified copy of the long term or short term insurance policy document (less 12 months old) reflecting residential address; or

An original certified copy of the long term or short term insurance policy document (more than 12 months old), together with a recent communication from your insurance company reflecting residential address; or

An original certified copy of the a pay slip or salary advice (less than 3 months old) reflecting residential address; or

An original certified copy of the a mortgage statement (less than 6 months old) reflecting residential address ; or

An original certified copy of the an IRP5 certificate (less than 12 months old) supplied by the employer reflecting residential address ; or

An original certified copy of the valid motor vehicle license documentation (less than 12 months old) reflecting residential address ; or

An original certified copy of the recent correspondence from a body corporate or share-block association reflecting residential address or unit number of the town house or cluster; or

An original certified copy of the recent SARS income tax return form reflecting a residential address or

An original certified letterhead from the Chief or Ward Councillor confirming residential address or

An original certified letterhead of the Old Age Home confirming residential address

 

Co-habitant

 

If the service bill is in the name of the husband, we require proof of the relationship therefore the wife should bring the following documents

 

An original certified copy of the investor’s marriage certificate

An original certified copy of the service bill (Municipality Statement) (3 months old) or

If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or

premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address

An original certified copy of a utility bill (Eskom Statement) (3 months old)

An original certified copy of the shareholder’s identity document

An original certified copy of the homeowner’s identity document

 

If the service bill is in the name of the wife, we require proof of the relationship therefore the husband should bring the following documents

 

A completed co-habitant form

An original certified copy of the service (3 months old) or

An original certified copy of a utility bill (3 months old)

 

If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address

 

An original certified copy of the shareholder’s identity document

An original certified copy of the homeowner’s identity document

 

If the service bill is in the name of the homeowner, we require proof of the relationship.

 

A completed co-habitant form

An original certified copy of the service bill (Municipality Statement) (3 months old) or

An original certified copy of a utility bill (Eskom Statement) (3 months old)

 

If your service or utility bill is sent to your PO Box address but reflects your erf/stand number and suburb or premise id number and these details correspond with the suburb in which you reside then this will also be accepted. Please send the original or an original certified copy of your service/rates bill dated within the last 3 months to our office as proof of your residential address

 

An original certified copy of the shareholder’s identity document

An original certified copy of the homeowner’s identity document

 

Overseas shareholder in the South African/ZAF Register

 

A signed instruction from shareholder requesting change of address, the address reflecting on the instruction should

be a South African address, if it is an overseas address it is going to be rejected.

An original certified copy of the shareholder’s identity document

 

Bank Update:

 

An original certified copy of your identity document;

An original certified copy of your service bill e.g. rates account/electricity bill or telephone bill (not a mobile telephone account) bearing your name and current residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your physical address details;

An original certified copy of a document issued by SARS to verify your tax number (where one has been issued). If you do not have a tax number please confirm this in writing;

An original or original certified copy of your bank statement printed on authentic bank stationery dated within the preceding 3 months (not an internet statement or cancelled cheque)

 

Or

 

A confirmation letter from your bank on a letterhead verifying the shareholders account details and signed by the bank official.

 

NB! Kindly note that we may not accept third party banking details.

 

Verifications of bank statements:

The bank statement should at least contain two characteristics of a statement:

If you receive an original interim statement with a logo and a footer this is acceptable;

If you receive an original interim statement with a logo, bank stamp (and preferably a footer although this is not essential), this is acceptable;

If you receive an original certified copy of an interim statement this should have a logo and bank stamp (and preferably footer).

If you receive an original or certified copy of an interim bank statement with a logo and branch name, this is acceptable.

If the bank stamp does not contain teller details, this is acceptable.

If the bank statement reflects only the first initial or some of the initials of the shareholder, this is acceptable e.g. shareholder name: John Peter Appleton and statement is issued in the name o J Appleton provided that we have a certified identity document which corresponds with the details on SCRIP.

While we request a bank statement dated within the preceding 3 months, capturers may accept statements up to 6

months old to reduce the number of rejections.

Where a Custody Agreement form has been completed, the bank may stamp the form as acknowledgement that the bank account is correct.

Where a Dividend Mandate has been completed, the form must be stamped and signed by the bank to verify the banking details

 

Deceased Shareholder:

 

An original certified copy of the executor/s identity document/s;

An original certified copy of the Letters of Executorship or Letters of Authority;

An original certified copy of the Death Certificate;

An instruction on the executor’s letterhead advising of the death of the shareholder and requesting that we update our records accordingly. If the estate is not being administered by an attorney or an institution, then we will require a service bill reflecting the residential address (or erf/stand number and suburb) in order to verify the physical address of the executor/executrix.

An original certified copy of the deceased estate’s bank statement (not an internet bank statement or cancelled cheque) to verify the bank account details. Alternatively, we will accept a signed and stamped letter from your bankers confirming the estate’s bank account details. Please note that the bank account must be in the name of the estate.

 

Shareholder under curatorship/liquidation:

 

Any forms or Instructions must be signed by the administrator appointed by the Master of the High Court;

An original certified copy of the Letters of Appointment;

An original certified copy of your (the administrator’s) identity document;

An original certified copy of the shareholder’s identity document;

Where the administrator is an attorney or an institution, the administrator’s letterhead in order to verify their physical address. Alternatively if you (the administrator) are an individual then we will require an original certified copy of a service bill reflecting your residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your address.

An original certified copy of the bank statement to verify the bank account details. Alternatively, we will accept a signed and stamped letter from your bankers confirming the bank account details.

 

Minors:

 

if the shares are registered in the name of a minor, we require written confirmation from the natural guardian, stating the capacity in which he/she is signing or in the case of a legal guardian attach a certified copy of the Letters of Guardianship;

an original certified copy of the birth certificate of the minor;

an original certified copy of the identity document of the guardian;

an original certified copy of your service bill e.g. rates account/electricity bill or telephone bill (not a mobile telephone account) bearing your name (the guardian’s) and current residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your physical address details; and

an original certified copy of a bank statement (not an internet statement or a cancelled cheque) in order to verify the minor’s bank account details.

Alternatively, we will accept a signed and stamped letter from the bank confirming the minor’s bank account details. Please note that the bank account must be in the name of the minor.

 

Power of Attorney:

 

an original certified copy of the Power of Attorney;

an original certified copy of the identity document of the registered shareholder;

an original certified copy of your (the agent’s) identity document;

an original certified copy of a service bill e.g. rates account/electricity bill or telephone bill (not a mobile telephone account) bearing the shareholder’s name and current residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify the physical address details;

where the agent is an attorney or an institution, the agent’s letterhead in order to verify their physical address. Alternatively we will require a service bill reflecting your (the agent’s) name and residential address (or erf/stand number and suburb) dated within the preceding 3 months in order to verify your (the agent’s) address.

an original certified copy of a document issued by SARS to verify the registered shareholder’s tax number (where one has been issued). If a tax number has not been issued, please confirm this in writing.

an original certified copy of the bank statement (not an internet statement or a cancelled cheque) to verify the shareholder’s bank account details. Alternatively, we will accept a signed and stamped letter from the bank confirming the shareholder’s bank account details. Please notethat we may not accept third party banking details.