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Our network
Our mobile phone services rely on a network of thousands of base station sites to send and receive voice calls and other mobile services, such as text messages, emails, pictures, internet, TV and downloads.
We aim to provide good coverage for our customers – whether they are in rural areas, in towns or within buildings. Many factors must be balanced when planning our network deployment to improve coverage and capacity, including technical considerations, community concerns and visual impact. These challenges require careful consideration and debate before a decision is taken. We also cooperate with other network operators to share sites and limit the overall number of base station sites needed.
Most people welcome improved coverage and services. But we recognise that expanding our network can sometimes cause concern, usually about the visual impact of base stations or health issues concerning radio frequency (RF) fields. Where appropriate, we consult with local people to help us understand and address any concerns they may have.