Company Name and page strapline

1.1

Core

Statement from the most senior decision maker of the organisation about the relevance of sustainability to the organisation and its strategy.

Yes

Integrated report 2011
Chairman’s statement

CEO interview

1.2

Core

Description of key impacts, risks and opportunities.

Yes

Integrated report 2011
Where our industry is heading
Major strategic risks
Industry issues
Consolidated annual financial report 2011

Regulatory matters

2.1

Name of reporting organisation.

Yes

Integrated report 2011

Cover

2.2

Primary brands, products and or services.

Yes

Integrated report 2011

What we do

2.3

Operational structure of the organisation including main divisions, operating companies, subsidiaries and joint ventures.

Yes

Integrated report 2011

Where we operate

2.4

Location of organisation’s headquarters.

Yes

Consolidated annual financial report 2011

Corporate information

2.5

Number of countries where organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.

Yes

Integrated report 2011
About this report
Where we operate

2.6

Nature of ownership and legal form.

Yes

Consolidated annual financial report 2011

Directors’ report

2.7

Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries).

Yes

Integrated report 2011
What we do

Where we operate

2.8

Scale of the reporting organisation including:

Yes

Consolidated annual financial report 2011
Key performance indicators
Operating results
Financial position and resources

2.9

Significant changes during the reporting period regarding size, structure or ownership, including:

Yes

Consolidated annual financial report 2011

Directors’ report

2.10

Awards received in the reporting period.

No

4.1

Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight.

Yes

Integrated report 2011
How we’re managed
Who governs us

Abridged corporate governance statement

4.2

Indicate whether the Chair of the highest governance body is also an executive officer (and if so, their function within the organisation’s management and the reasons for this arrangement).

Yes

Integrated report 2011
Who governs us

Abridged corporate governance statement

4.3

For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.

Yes

Integrated report 2011
How we’re managed

4.4

Mechanisms for stakeholders and employees to provide recommendations or direction to the highest governance body.

Yes

Integrated report 2011
The people who keep us in business

4.5

Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements) and the organisation’s performance (including social & environmental performance.

Yes

Integrated report 2011
How we’re managed

Remuneration report

4.6

Processes in place for the highest governance body to ensure conflicts of interest are avoided.

Yes

Integrated report 2011
Business principles

Abridged corporate governance statement

4.7

Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity.

Yes

Integrated report 2011

Abridged corporate governance statement

4.8

Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental and social performance, and the status of their implementation.

Yes

Integrated report 2011
Business principles

4.9

Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.

Yes

Integrated report 2011

Abridged corporate governance statement

4.10

Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.

Yes

Integrated report 2011

Abridged corporate governance statement

4.11

Explanation of whether and how the precautionary approach or principle is addressed by the organisation.

Our parent Vodafone has established a Board dedicated to radiofrequency (RF) matters that include representatives from some of Vodafone’s local operating companies, including Vodacom, and key functional areas. This Board monitors public concerns, helps Vodafone operating companies to provide public information and advice and reviews the available information about mobile devices, masts and health. The Board also sets strategy, policies and goals relating to mobile devices, masts and health

Vodacom is aligned to its parent Vodafone, which supports the application of the European Commission’s framework for a precautionary approach as contained in the 2000 EC Communication on Precaution.
See our approach to managing health issues on vodacom.com/mobiles, masts and health

4.12

Externally developed economic, environmental, and social charters, principles or other initiatives to which the organisation subscribes or endorses.

Integrated report 2011
Business principles
Abridged corporate governance statement

Black economic empowerment

4.13

Members in associations and/or national/international advocacy organisations in which the organisation:

Our key memberships include:

4.14

List of stakeholder groups engaged by the organisation

E.g. communities, civil society, customers, shareholders and providers of capital, suppliers and employees, other workers and their trade unions.

Integrated report 2011
The people who keep us in business
Proactively partner with our stakeholders

4.15

Basis for identification and selection of stakeholders with whom to engage. Includes process for defining stakeholder groups and for determining the groups with which to engage.

Integrated report 2011
The people who keep us in business
Proactively partner with our stakeholders

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

E.g. surveys, focus groups, community panels, corporate advisory panels, written communication, management/union structures and other vehicles. Say whether any engagement was undertaken specifically as part of the report preparation process.

Integrated report 2011
The people who keep us in business
Proactively partner with our stakeholders

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting.

Integrated report 2011
The people who keep us in business
Proactively partner with our stakeholders

Aspect: Economic Performance

EC1

Core

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Yes

Integrated report 2011
Integrated performance indicators

Consolidated value-added statement

EC2

Core

Financial implications and other risks and opportunities for the organisation’s activities due to climate change.

Partial

Integrated report 2011
Reducing our customers environmental footprint
Machine to machine connections

Minimise our environmental impact

EC3

Core

Coverage of the organisation’s defined benefit plan obligations.

Yes

Integrated report 2011
Remuneration report
Consolidated annual financial report 2011

Notes to consolidated annual financial statements

EC4

Core

Significant financial assistance received from government.

Not material

Vodacom does not receive any material assistance from governments

Aspect: Market presence

EC5

Additional

Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.

No

EC6

Core

Policy, practices, and proportion of spending on locally based suppliers at significant locations of operation.

Yes

Integrated report 2011
Black economic empowerment

EC7

Core

Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.

Yes

Integrated report 2011
Actively create an environment for our people to excel and grow

Black economic empowerment

Aspect: Indirect economic impacts

EC8

Core

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro-bono engagement.

Yes

Integrated report 2011
Build wider, deeper, fast, better, smarter networks
Partnering with customers to do good
Putting the power of the internet in people’s hands
Proactively partner with our stakeholders
Black economic empowerment
Working with governments on health and education

See vodacom.com/foundations for all our social activities in our mobile countries of operation

EC9

Additional

Understanding and describing significant indirect economic impacts, including the extent of impacts.

Yes

Integrated report 2011
Putting the power of the internet in people’s hands
Black economic empowerment
Integrated performance indicators

Consolidated value-added statement

Provide a concise disclosure on the management approach items outlined below with reference to the following environmental aspects: materials, energy, water, biodiversity, emissions, effluents and waste, products and services, compliance, transport and overall

Yes

Reducing our environmental impacts is a sustainability priority for Vodacom, and this ‘eco-efficiency’ is also a business imperative, helping us cut operating costs and meet the increasingly robust environmental requirements of our business customers and investors. We have robust systems in place to manage the impacts of our own operations, with key focus areas including reducing energy use and associated carbon emissions, and managing electronic waste from our network. We also adopt a holistic approach to manage and reduce environmental impacts across our value chain: from design and manufacturing of products by suppliers through to use and disposal by our customers. Fundamentally, we want to do more for our customers with less: less energy, less carbon, less waste and fewer resources.

Integrated report 2011
Reducing our customers environmental footprint
Machine to machine connections

Minimise our environmental impact

Aspect: Economic Performance

EN1

Core

Materials used by weight or volume.

Not material

Vodacom does not manufacture

EN2

Core

Percentage of materials used that are recycled input materials.

Not material

Vodacom does not manufacture

Aspect: Energy

EN3

Core

Direct energy consumption by primary energy source.

Yes

Integrated report 2011

Minimise our environmental impact

EN4

Core

Indirect energy consumption by primary source.

Partial

Integrated report 2011

Minimise our environmental impact

EN5

Additional

Energy saved due to conservation and efficiency improvements.

Yes

Integrated report 2011

Minimise our environmental impact

EN6

Additional

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

Yes

Integrated report 2011

Minimise our environmental impact

EC7

Additional

Initiatives to reduce indirect energy consumption and reductions achieved.

Yes

Integrated report 2011

Minimise our environmental impact

Aspect: Water

EN8

Core

Total water withdrawal by source.

Not material

Vodacom does not use large quantities of water, nor does the business depend on water.

Integrated report 2011

Making our buildings and operations

EN9

Additional

Water sources significantly affected by withdrawal of water.

Not material

Vodacom does not use large quantities of water, nor does the business depend on water.

EC10

Additional

Percentage and total water volume of water recycled and reused.

Not material

Vodacom does not use large quantities of water, nor does the business depend on water.

Aspect: Biodiversity

EN11

Core

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity outside protected areas.

Not material

Vodacom does assess potential impacts on biodiversity in its network deployment.

EN12

Core

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

Not material

Vodacom does assess potential impacts on biodiversity in its network deployment.

EN13

Additional

Habitats protected or restored.

Not material

Vodacom does assess potential impacts on biodiversity in its network deployment.

EN14

Additional

Strategies, current actions and future plans for managing impacts on biodiversity.

Not material

Vodacom does assess potential impacts on biodiversity in its network deployment.

EN15

Additional

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.

Not material

Vodacom does assess potential impacts on biodiversity in its network deployment.

Aspect: Biodiversity

EN16

Core

Total direct and indirect greenhouse gas emissions by weight.

Yes

Integrated report 2011

Minimise our environmental impact

EN17

Core

Other relevant indirect greenhouse gas emissions by weight.

Yes

Integrated report 2011

Minimise our environmental impact

EN18

Additional

Initiatives to reduce greenhouse gas emissions and reductions achieved.

Yes

Integrated report 2011

Minimise our environmental impact

EN19

Core

Emissions of ozone-depleting substances by weight.

No

Not material. Vodacom holds ozone-depleting substances only in small quantities, and these are controlled

EN20

Core

NOx, SOx, and other significant air emissions by type and weight.

No

Not material

EN21

Core

Total water discharged by quality and destination.

Not material

Integrated report 2011
Minimise our environmental impact

Integrated performance indicators

EN22

Core

Total weight of waste by type and disposal method.

Yes

Integrated report 2011
Minimise our environmental impact

Integrated performance indicators

EN23

Core

Total number and volume of significant spills.

No

Not material

EN24

Additional

Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally

No

EN25

Additional

Identity, size, protected status and biodiversity value of water bodies and related habitats significantly affected but the reporting organisation’s discharges of water and runoff.

No

Not material

Aspect: Products and services

EN26

Core

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

No

EN27

Core

Percentage of products sold and their packaging materials that are reclaimed by category.

Partial

Number of mobile phones collected for reuse and recycling is reported but not as a percentage of products sold.

Integrated report 2011

Reducing our customers environmental footprint

Aspect: Compliance

EN28

Core

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

No

There we no fines for non-compliance with environmental laws and regulation in South Africa for the reporting period.

Aspect: Transport

EN29

Additional

Significant environmental impacts of transporting products and other goods and materials used for the organisation’s operations, and transporting members of the workforce.

Partial

There we no fines for non-compliance with environmental laws and regulation in South Africa for the reporting period.

Aspect: Overall

EN30

Additional

Total environmental protection expenditures and investments by type.

No

See vodacom.com/sustainability/Carbon Disclosure Project 2011.

Provide a concise disclosure on the management approach items outlined below with reference to the following labour aspects; employment, labour/management relations, occupational health and safety, training and education and diversity and equal opportunity.

Yes

Vodacom is committed to treating employees fairly and we do not condone discrimination on any grounds. We aim to promote equal opportunities and diversity, provide opportunities for training and development, engage employees in the business and ensure their wellbeing. The safety of our employees and contractors is a priority. We respect the rights of employees to join trade unions or similar external representative organisations and we also consult with our employees in our markets through Consultative Committees. Our policies are consistent with the International Labour Organization’s Core Conventions.

Integrated report 2011
Actively create an environment for our people to excel and grow

Business principles

Aspect: Employment

LA1

Core

Total workforce by employment type, employment contract and region, broken down by gender.

Partial

Number of employees reported and gender balance in management positions
Integrated report 2011

Actively create an environment for our people to excel and grow

LA2

Core

Total number and rate of employee turnover by age group, gender and region.

Partial

Total number and rate of employee turnover reported
Integrated report 2011

Actively create an environment for our people to excel and grow

LA3

Additional

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operations.

Yes

We provide the same benefits to permanent full-time and part-time employees however benefits such as medical aid, disability cover, maternity leave and retirement benefits are not available to temporary employees.

Aspect: Labour/management relations

LA4

Core

Percentage of employees covered by collective bargaining agreements.

Yes

Integrated report 2011

Actively create an environment for our people to excel and grow

LA5

Core

Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.

No

Aspect: Occupational health and safety

LA6

Additional

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes.

LA7

Core

Rates of injury, occupational diseases, lost days, absenteeism, and number of work related fatalities by region and by gender.

Yes

Integrated report 2011
Actively create an environment for our people to excel and grow

See vodacom.com/employees

LA8

Core

Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases.

Yes

Local markets provide education, training, counselling, permission and risk-control programmes for employees, their families and communities as appropriate. For example, we offer voluntary HIV/AIDS testing and counselling. We also provide health and security advice for employeestraveling abroad on business at Group level. This includes an evaluation of the risk to employees of serious diseases, such as malaria or HIV. Employees travelling on business are given a card with emergency medical, security and travel assistance contacts.

Intergrated report 2011
Actively create an environment for our people to excel and grow

LA9

Additional

Health and safety topics covered in formal agreements with trade unions.

No

LA10

Core

Average hours of training per year per employee by gender category and by employee category.

Partial

We report on average spend on training per employee and percentage of women on internships
Integrated report 2011

Actively create an environment for our people to excel and grow

LA11

Additional

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing their careers ending.

Yes

Integrated report 2011

Actively create an environment for our people to excel and grow

LA12

Core

Percentage of employees receiving regular performance and career development reviews, by gender.

Yes

All employees undergo regular performance and career development reviews.
Integrated report 2011

Actively create an environment for our people to excel and grow

Aspect: Diversity and equal opportunity

LA13

Core

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity.

Yes

Integrated report 2011
Actively create an environment for our people to excel and grow
Black economic empowerment

See vodacom.com/sustainability/transformation

LA14

Core

Ratio of basic salary of men to women by employee category, by significant location of operation.

Yes

Disclosed for total employees for South Africa 
Integrated report 2011

Actively create an environment for our people to excel and grow

LA15

Core

Return to work and retention rates after parental leave, by gender.

Yes

Provide a concise disclosure on the implementation of the due diligence process on the management approach items outlined below with reference to the following human rights; investment and procurement practices, non-discrimination, freedom of association and collective bargaining, abolition of child labour, prevention of forced and compulsory labour, complaints and grievance practices, security practices, assessment, remediation and indigenous rights.

Yes

Vodacom respects and complies with all human rights legislation, regulations and standards in the countries where we operate. This commitment is embodied in our Business Principles, which are supported by our Code of Conduct. We are committed to protecting and enhancing the human rights of everyone working in Vodacom and our Code of Ethical Purchasing sets out the labour, health and safety, ethical and environmental standards we expect our suppliers to meet. Our employment policies and Code of Ethical Purchasing for suppliers (in the process of rolling out to all suppliers) are consistent with the UN Universal Declaration of Human Rights and the International Labour Organization’s Core Conventions. Vodacom does not tolerate child labour, forced or compulsory labour.

Integrated report 2011

Business principles

Aspect: Investment and procurement activities

HR1

Core

Percentage and total number of significant investment agreements and contracts that include human rights clauses or that have undergone human rights screening.

No

HR2

Core

Percentage of significant suppliers, and other business partners that have undergone screening on human rights and actions taken.

Partial

Integrated report 2011

Together drive operational excellence

HR3

Additional

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees that are trained.

No

Aspect: Non-discrimination

HR4

Core

Total number of incidents of discrimination and actions taken.

Yes

There were no labour court cases of discrimination in our South African operation during the reporting period. There were two incidents of sexual harassment that were dealt with internally through the disciplinary processes.

Aspect: Freedom of Association and Collective bargaining

HR5

Core

Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.

Yes

12 of our key suppliers are in the process of migrating to Vodafone Procurement Company which incorporates their Code of Ethical Purchasing (CEP). The CEP covers freedom of association and collective bargaining. The CEP is now being included in our supplier risk assessments, evaluations and capability building. We are busy

Aspect: Child Labour

HR6

Core

Operations and significant suppliers identified as having a significant risk for incidents of child labour, and measures taken to contribute to effective abolition of child labour.

Partial

We are committed to protecting and enhancing the human rights of everyone working in Vodacom. Our Group employment policies are aligned to Vodafone, which are consistent with the UN Universal Declaration of Human Rights and the International Labour Organization’s Core Conventions. They require consistent standards across the Company. We recognise the rights of our people to freely choose to join trade unions or similar external representative organisations. Where representation by trade unions is conferred automatically by legislation, these rights will be upheld. Vodacom does not tolerate child labour, forced or compulsory labour. Our employment policies also cover a range of related issues including health and safety, and equal opportunities and diversity. Our code of conduct contains provisions on human rights. We have adopted the Vodafone Code of Ethical Purchasing, which sets out the labour, health and safety, ethical and environmental standards we expect our suppliers to meet. The Code is based on Vodafone’s values and international standards, including the Universal Declaration of Human Rights and the International Labour Organization’s Conventions on labour standards. See more on how we monitor compliance in our supply chain. We are currently in the process of rolling it out to suppliers.

Aspect: Forced and compulsive labour

HR7

Core

Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour.

Partial

Same as above.

Aspect: Security practices

HR8

Additional

Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations.

Yes

All security officers receive training from accredited institutions and on completion of each grade they are issued a certificate attesting to the successful completion of each grade. These certificates are then registered at PSIRA, the regulatory body for the private security industry in South Africa. All aspects of the handling of human rights etc is covered in these courses. Further to the above, security officers are issued Standard Operating Procedures (SOPs).

Aspect: Indigenous rights

HR9

Additional

Total number of incidents of violations involving rights of indigenous people and actions taken.

No

Aspect: Assessment

HR10

Core

Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.

No

Aspect: Remediation

HR11

Core

Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms.

No

Provide a concise disclosure on the management approach items outlined below with reference to the following society aspects; community, corruption, public policy, anti-competitive behaviour and compliance

Yes

By extending access to telecoms, our networks bring many benefits for society, particularly in emerging markets where our services can make a significant contribution to development. We recognise that our network infrastructure can impact local communities and our responsible network deployment policy seeks to minimise this impact through community consultation and efforts to reduce the overall number of base stations. We expect our employees to uphold the high ethical standards set out in our Code of Conduct and we have a zero tolerance policy on bribery and corruption, supported by our robust global anti-bribery programme.

Integrated report 2011

Business principles

Aspect: Community

SO1

Core

Percentage of operations with implemented local community engagement, impact assessments, and development programs.

No

SO9

Core

Operations with significant potential or actual negative impacts on local communities.

No

Integrated report 2011

Business principles

SO10

Core

Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.

Partial

Aspect: Corruption

SO2

Core

Percentage and total number of business units analysed for risks related to corruption.

No

SO3

Core

Percentage of employees trained in organisation’s anti-corruption policies and procedures.

Yes

Integrated report 2011

Abridged corporate governance statement

SO4

Core

Actions taken in response to incidents of corruption.

Yes

Integrated report 2011

Business principles

Aspect: Public policy

SO5

Core

Public policy positions and participation in public policy development and lobbying.

Yes

Integrated report 2011
Business principles

Our response to industry issues

SO6

Additional

Total value of financial and in-kind contributions to political parties, politicians and related institutions by country.

Not applicable

It is Vodacom’s policy not to make political donations or support particular party political

Aspect: Anti-competitive behaviour

SO7

Additional

Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes.

No

Aspect: Compliance

SO8

Core

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

No

Provide a concise disclosure on the management approach items outlined below with reference to the following product responsibility; customer health and safety, product and service labelling, marketing communications, customer privacy and compliance

Yes

Safeguarding the health and safety of our customers, employees and the public is paramount. Mobile devices and the masts that make them work operate well within guideline safety limits and we comply with national and international guidelines on exposure to radiofrequency fields.

Integrated report 2011
Our response to industry issues

See vodacom.com/sustainability/mobile, masts and health

Aspect: Customer Health and Safety

PR1

Core

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Yes

See vodacom.com/sustainability/mobile, masts and health

PR2

Core

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

No

Aspect: Product and service labelling

PR3

Core

Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements.

Partial

See vodacom.com/sustainability/mobile, masts and health

PR4

Additional

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes.

No

PR5

Additional

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Yes

Aspect: Marketing communications

PR6

Core

Programmes for adherence to laws, standards and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship

Yes

In conducting our daily business we strive to adhere to all relevant laws and standards, in terms of the Vodacom Way. We have however been called to appear in front of the Advertising Standards Authority of South Africa, which governs all our marketing communication.

PR7

Additional

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

Yes

During the period four complaints were heard by the Advertising Standards Authority of South Africa (a self regulatory body). We took the appropriate actions to rectify the complaints

Aspect: Customer privacy

PR8

Additional

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

No

Aspect: Compliance

PR9

Core

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

No

Investment

IO1

Capital investment in telecommunication network infrastructure broken down by country/region.

Yes

Consolidated annual financial report 2011
Operating results

IO2

Net costs for service providers under the Universal Service Obligation when extending service to geographic locations and low-income groups, which are not profitable. Describe relevant legislative and regulatory mechanisms.

Partial

Integrated report 2011
Black economic empowerment

See vodacom.com/sustainability/transformation

Health and Safety

IO3

Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other outside plant. Related health and safety issues include working at heights, electric shock, exposure to EMF and radio frequency (RF) fields, and exposure to hazardous chemicals.

Yes

Integrated report 2011
Creating a safer place to work

See vodacom.com/sustainability/stakeholders

IO4

Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to RF emissions from handsets

Yes

Integrated report 2011
Our response to industry issues

See vodacom.com/sustainability/mobile, masts and health

IO5

Compliance with ICNIRP guidelines on exposure to RF emissions from base stations.

Yes

Integrated report 2011
Our response to industry issues

See vodacom.com/sustainability/mobile, masts and health

IO6

Policies and practices with respect to Specific Absorption Rate (SAR) of handsets.

Yes

Integrated report 2011
Our response to industry issues

See vodacom.com/sustainability/mobile, masts and health

Infrastructure

IO7

Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing, and initiatives to reduce visual impacts. Describe approach to evaluate consultations and quantify where possible.

Yes

Integrated report 2011
Business principles
Our response to industry issues

See vodacom.com/sustainability/mobile, masts and health

IO8

Number and percentage of stand-alone sites, shared sites, and sites on existing structures.

Yes

Integrated report 2011

Integrated performance indicators

Access to Telecommunications Products and Services: Bridging the Digital Divide

PA1

Policies and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas.

Yes

Integrated report 2011
Business principles
Our response to industry issues

PA2

Policies and practices to overcome barriers for access and use of telecommunication products and services, including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.

Yes

Integrated report 2011
Business principles
Our response to industry issues

PA3

Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time.

No

PA4

Quantify the level of availability of telecommunications products and services in areas where the organisation operates.

Partial

Integrated report 2011

Build wider, deeper, faster, better and smarter networks

PA5

Number and types of telecommunication products and services provided to and used by low and no income sectors of the population. Provide definitions selected.

Partial

Integrated report 2011

Disclosed number of Vodacom 4 Less (dynamic discounting product) users and number of Please call me SMSs on

PA6

Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief.

Yes

Integrated report 2011
Partnering with our customers to do good

See our Vodacom Foundations activities on vodacom.com

Resource efficiency

TA1

Provide examples of the resource efficiency of telecommunication products and services delivered.

Yes

Integrated report 2011
Machine-to-machine communications

See our climate change section on vodacom.com

TA2

Provide examples of telecommunication products, services and applications that have the potential to replace physical objects (e.g. a telephone book by a database on the web or travel by videoconferencing)

Yes

Integrated report 2011
Machine-to-machine communications

See our climate change section on vodacom.com

TA3

Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size, or potential savings.

Yes

We benefit from the extensive research and publications done by our parent Vodafone.

See vodafone.com for our contribution to a low carbon future.

TA4

Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental.

No

TA5

Description of practices relating to intellectual property rights and open source technologies.

No