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Sustainablity

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Earning the trust of customers and the public

Working with customers

Partnering with customers to do good

Another way of building strong relationships with our customers is to work with them to help communities. We invested R77 million across our operations in 2011 making a difference hand-in-hand with our customers. We spent most of this on using the power of mobile technology to change lives.

Some of our projects are:

Vodacom Change the World

We gave ten customer volunteers a stipend of R120 000 each to work for an NGO for six months. We gave each NGO another R120 000 to cover expenses. Volunteers are tasked with transferring their skills to the NGO they choose. After Vodacom Change the World got widespread publicity, attorneys Cliffe Dekker Hofmeyr offered free legal advice to the participating NGOs.

Vodacom Red Alert

The Vodacom Red Alert programme was launched in Tanzania and South Africa in 2010. This allows the public to donate money to the victims of natural disasters by SMS.

Together with our customers, we gave R1 million towards the Rescue SA Team of volunteer experts, to help the victims of the Haiti earthquake in January 2010.

We issued other Vodacom Red Alerts in early 2011 in the wake of fl ooding in the Northern Cape and the major earthquake and tsunami that struck Japan in March 2011. Together with our customers, we gave more than R500 000 to the SA Red Cross to assist victims.

Connect for Change

This initiative connects our sports sponsorships with social investment projects supported by the Vodacom Foundation. Tries for Smiles (rugby) allows customers to donate money for facial surgery. Goals for Miracles (soccer) and Birdies for Kiddies (golf) allow them to raise money for heart, facial and cataract surgery for those who can’t afford it.

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