Company Name and page strapline

Governance

Earning the trust of customers and the public

Business principles

The Vodacom business principles guide our decisions and actions at every level of our organisation. They explain what is expected of us in following the Vodacom Way. Our code of conduct explains our business principles and provides practical guidance on how they should be applied. During the year we revised our code of conduct to align to our parent, Vodafone. We are in the process of getting our employees up to speed on the new code.

Thomas Beale, Chief Ethics and Compliance Officer

	Business principle		Summary
	Complying with all relevant laws, standards and principles		How we should act to achieve compliance with all relevant laws.
	Basing business decisions on economic, social and environmental criteria and maintaining financial integrity		How we spend company money, keep accurate records, manage contracts, consider health and safety when contracting suppliers and minimise our impact on the environment.
	Voicing our opinions on industry issues while taking an apolitical stance		How we are proactive and are thought leaders in our engagement with governments and other stakeholders; but do not make political party contributions.
	Communicating openly with our stakeholders while maintaining commercial confidentiality		How we communicate clearly and promptly, with guidelines on protecting and sharing confidential information, dealings with competitors and receiving unsolicited business information.
	Valuing our customers’ trust and safeguarding their personal information		How we respect and protect customer privacy and guard against inappropriate or unwanted communication or spam.
	Basing employee relationships on respect for individuals and their human rights		How we provide equal opportunities, forbid harassment and bullying, prohibit alcohol and drugs in the workplace, and protect employee privacy.
	Protecting the environment and improving the environmental and social benefits of our products and services		How we require employees to be familiar with environmental laws, look for opportunities to reduce waste and dispose of materials carefully, limit travelling and make the most of online options.
	Building trust in our communities and investing in social upliftment		How we are sensitive to the needs of communities, listen to and actively communicate with them and get involved in social development through the Vodacom Foundation in each country we operate in.
	Protecting the health and safety of our customers, employees, partners and communities		How we require all employees to comply with the Vodacom Absolute Rules, report all infringements and act quickly to investigate and recommend improvements.
	Acting with honesty, integrity and fairness in all our dealings		How we avoid conflicts of interest, manage gifts and hospitality and extend our business principles to our business partners and suppliers.
	Ensuring adherance to the Vodacom Way and code of conduct		How employees make sure their own and others’ actions are in accordance with our values and business principles and report violations of the code of conduct.

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